Shipping policy

Shipping Guidelines

Our customer service and logistics team is dedicated to ensuring your order is shipped to you as safely and efficiently as possible. Please read our shipping policy guidelines to learn more about how your order will ship. If you still have any further question, please do not hesitate to contact us!

Our standard shipping details are as follows:

Items that are in stock usually ship within 2-5 business days, unless otherwise noted. Once your order ships, you'll be emailed a notification with a tracking link so you know when to expect delivery.

Shipping times are estimates only, and your actual delivery date may vary due to factors beyond our control, such as warehouse processing time, carrier delays, etc.

For ground shipped items, delivery will occur via UPS or FedEx, with no signature required.

 

Expedited Shipping

If you need your item quickly, ask about our expedited shipping! Please call or email us before placing your order to inquire about expediting at additional cost.

Additional Considerations

Your tracking number may not show immediate movement online: Please allow 2-3 business days for tracking information to update. We occasionally send tracking when the label is created, and requires additional time to leave the warehouse.

Canceling an order or altering a shipping address once it is placed: Unfortunately, once your order is placed, we typically cannot alter or change the items on it. Please contact us immediately with any necessary changes and we will do our very best to assist you. It may be possible for an order to be modified or canceled before it is shipped, but if it is already in the transit process, we will discuss the options and fees with you that would apply. (Fees do apply for typos, mistakes, or misspellings in your shipping address that require changes to be made with the carrier.)

For made-to-order items, once the item is in production the order cannot be cancelled. Due to the nature of some of our items being specialty, hand-made or customer pieces, we simply cannot cancel the order after it has been placed. Please ensure that any questions you may have are answered prior to placing your order.

Wait times for backordered items vary: The estimated dates vary per individual product. Whenever possible, we provide the expected restock date on the product page. If there isn't one listed, we would be happy to investigate for you!

Shipping outside the 48 contiguous states: We cannot ship any items to Hawaii and Alaska at this time, but hope to offer this service soon!