FAQ

Simply add the pieces you love to your cart and check out. If you have a question along the way, call us at (404) 629-0089 or email customerservice@thehouseofkatherineleigh.com and we'll be glad to help.

Yes, we ask customers to sign in before checking out. Creating an account is free and takes a moment, and it lets you track your orders, save your addresses and earn rewards points on every purchase. Sign in or create an account.

Sign in to your account to see your order history, tracking information and saved addresses.

Please contact us right away. Changes are difficult once an order has been submitted, but we'll do everything we can before it ships. Once a package is on its way, options are limited and carrier fees may apply.

Many of our pieces are artisan-made or made to order, so custom and made-to-order items can't be cancelled once production begins.

Not always. Pieces may ship separately, especially when they come from different makers. You'll receive tracking for each shipment as it leaves.

In-stock pieces usually leave our facility within 2–5 business days, unless the product page says otherwise. You'll receive an email with tracking as soon as your order ships. Please allow 2–3 business days for tracking to become active.

We currently ship within the continental United States (the lower 48 states). We don't yet ship to Hawaii or Alaska, but we're working on it.

Most orders ship by UPS or FedEx ground, and no signature is required. Larger pieces travel by freight carrier. For freight deliveries, please inspect everything before signing and note any damage on the delivery paperwork with the driver present.

Yes, rush delivery is available on many pieces. Please call or email us before you check out so we can share the options and cost.

Restock timing depends on the piece. When we know the date, you'll find it on the product page. If not, contact us and we'll look into it for you.

We want you to love every piece. If something isn't right, contact us within 30 days of delivery and we'll send a Return Authorization number and instructions, usually within 72 hours. Please keep all original packaging, as it's required for returns.

We can't accept returns on:

• Pieces that have been assembled, altered or used
• Custom or made-to-order pieces
• Opened bedding
• Items without their original packaging

Read our full returns policy.

You can choose a refund to your original payment method, less a 10% restocking fee, or store credit with no restocking fee. Returns are inspected within 1–2 weeks of reaching our warehouse, and refunds then appear on your card within 1–4 business days. Original shipping, rush and white glove delivery charges aren't refundable.

We're so sorry. Please photograph the packaging and the damage and let us know within 48 hours of delivery. For freight deliveries, note any damage on the delivery paperwork before the driver leaves. The quickest way to get help is to start a claim, where you can upload your photos and tell us whether you'd prefer a replacement, a refund or a partial credit.

Please contact us within 72 hours of delivery with your order number and photos of the item and its label, and we'll make it right.

We photograph every piece as true to life as we can, but screens, lighting and natural variations in materials and dye lots can make colors look a little different in person. If you're unsure, contact us and we're happy to send additional photos.

Keep furniture and textiles out of prolonged direct sunlight and away from heat and humidity. Dust and wipe wood and metal with a soft, dry or slightly damp cloth and avoid harsh cleaners. Rotate and fluff cushions regularly for even wear, and always follow the care label on rugs and textiles.

Many of our pieces are artisan-made or made to order, and lead times are noted on the product page. Our One of One pieces are single editions, available to Trade Pro members. Please note that custom and made-to-order pieces are final once production begins.

Yes! Our Trade Program offers trade pricing, complimentary white glove delivery on orders over $2,500 and more for design professionals. Learn more and apply.

Yes. With our Rewards program you earn points on every piece you purchase, plus bonus points for joining our emails and texts, your birthday, reviews and referrals. Every 100 points is $5 off. See how it works. Trade members enjoy trade pricing instead of rewards points.

We do. Our Tastemaker Program is for creators who love sharing beautiful, livable spaces with their community.

We're always looking for makers and studios whose work belongs in beautiful homes. Apply to become a vendor.

Yes. Visit our Sale collection for current offers, and join our email list for 15% off your first order and first access to new arrivals and promotions.

Call us at (404) 629-0089, email customerservice@thehouseofkatherineleigh.com, or send a message through our contact page. We're here Monday through Friday, 9 AM–5 PM EST, and reply to weekend messages the next business day.