Start a Claim

We are here to make it right

We’re so sorry something wasn’t right with your order. This claim form, our RMA (Return Merchandise Authorization) request, gives us everything we need to review your claim quickly and find the right resolution.

Photos of the packaging help us tell a manufacturing defect apart from damage in transit, so please include them. Our vendors have up to one week to respond to a claim, and most reply much sooner.

We’ll follow up as soon as we hear back from the vendor and carrier. In the meantime, if you have any questions, we’re happy to help.

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Your details

First name *

Last name *

Email *

Phone number

How many items are you claiming? *

Is the original packaging available? *

Your order

Order number *

When did the item(s) arrive? *

Item 1

Product name *

Quantity *

Vendor or brand name, if known

Description of the issue(s) *

What is your preferred resolution? *

Your photos

Photos help us tell a manufacturing defect apart from damage in transit. Each photo uploads as you add it, and you can add several to each box.

Close-up of the damage *

The entire product *

All packaging, including any damaged areas *

Close-up of the labels and markings on the box

Signed BOL (bill of lading), for freight deliveries

Item 1: up to 5 photos

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